Delivery, Returns and Exchanges
Standard Delivery (£10.00)
We aim to dispatch all orders that are in stock within 2-3 working days. An e-mail informing you that your order has been dispatched will automatically be sent to you. Please allow five working days for delivery. If any item cannot be delivered within this time we will notify you by e-mail and inform you of the proposed delivery date. The normal delivery method used will be the Royal Mail “Recorded signed for” service and therefore a signature will be required on delivery. Please note that dates for delivery are approximate and we cannot accept liability for any costs incurred due to delays in delivery. If you have not received your goods within seven business days of placing your order please contact us at firstname.lastname@example.org.
Free Delivery for Orders Over £250.00
Orders that total £250.00 or more receive free delivery.
Returns and Exchanges
At Cores & Tubes we aim to provide a “hassle free” returns policy and therefore we are happy to perform exchanges and refunds.
If for whatever reason you wish to return items please return them to us within 14 days of receipt. Sale items should be returned within 7 days of receipt to allow us to return the item into the sale before it ends. We will be happy to provide an exchange or refund providing the items are returned to us in their original condition and packaging with labels attached. We cannot refund or exchange on any goods that have been damaged or used. If you wish to exchange an item please contact us on 01689 848586.
All items remain your responsibility until received by us. We advise that returns are sent at your own expense. Refunds will be made using the same method as the original payment and we will e-mail you on the day the refund is being processed. Initial exchange items will be sent to you free of delivery charges. However subsequent exchanges on the same order will incur postage costs.
Cores & Tubes Limited
Surrey CR0 9UG
If you believe the goods supplied are faulty, please return them to us via recorded delivery enclosing a note detailing the problem with the item. Upon receipt we will arrange an exchange item to be sent to you and your postage will be refunded .